Areas We Serve

Equity Team is proud to provide property management services in the following areas of Ohio: Cincinnati, Harrison, Mount Lookout, Hyde Park, Mariemont, Oakley, Terrace Park, Indian, Hill, Dayton, Middletown, Hamilton, Columbia-Tusculum, East Walnut Hills, Montgomery, Blue Ash, Norwood, Kenwood, Mt. Adams and Madisonville.

OuR Track Record / Reputation

It’s not easy to maintain a 4+ star rating online, especially when you’re in the middle of the Owner / Tenant relationship. Our reviews are from real people, with real experiences (not paid for).

Our Team Approach

We believe successful property management requires great people and processes. We will assign a team of three uniquely-skilled managers to each property:

• PORTFOLIO MANAGER (Owner Advocate)
  You will ALWAYS have an experienced and professional “Portfolio Manager” (account manager) who’s dedicated to the success of your portfolio. Their #1 responsibility is to treat your property like it’s their own and to advocate for your best interests.

• LEASING MANAGER (Tenant Advocate)
  We believe tenants are important customers and should have their own advocate. Our “Leasing Manager” and Leasing Team act as the primary contact for our tenants from application through move-out.
  
  
• PROPERTY SERVICES MANAGER (Property Advocate)
  Your property needs an expert in residential property construction and repairs looking out for its best interest, so every property is assigned a “Property Services Manager” who oversees all maintenance, make-ready’s, inspections, etc.

Professional EXPERTS

Landlording isn’t what it used to be.  Federal, state, and local Landlord-tenant laws, can be tricky to understand and comply with….and are changing faster than ever before.

The best property managers are licensed professionals that keep up with the rapid pace of change in the industry and are properly insured for if/when they make mistakes.

Licensed Real Estate Broker:

EquityTeam (ET) is a licensed real estate brokerage overseen and regulated by the state. Our Portfolio Managers are all licensed and vetted to have property management experience.

Properly Insured:

• Business Liability
• Errors and Omissions
• Workers Comp
• Bonded
• and more …

At the Forefront of the Industry:

• Actively engaged with over 800 other residential PM company broker/owners nationally.
• Member of the National Association of Residential Property Managers (NARPM)
• Regularly attend national property management conferences and participate in industry-related podcasts and seminars.

INDUSTRY-LEADING TECHNOLOGY

One of our core values is to utilize the best tools and technologies available to our industry.

• Cloud-based since 2011
• Industry-leading accounting software
• Industry-leading inspection software
• Industry-leading showing management software
• Industry-leading work order management software
• Industry-leading workflow management software
• and more…

SERVICE & SATISFACTION

Whenever possible we try and align our interests with our Owners to ensure a win/win relationship.

90 Day Satisfaction Guarantee: Cancel within the first 90 days and we’ll refund all management charges.

48 Hour Response Guarantee: We’ll return your call or email within 48 business hours or we’ll credit your account with $25

Accounting

Owners who have come to us from other managers say they love how detailed and transparent our accounting is.

Owners have 24/7 access to their Owner’s Portal where they can see a variety of statements, work orders, reports, and more! We also offer fast Owner payments as statements and draws are processed on or before the 10th day of each month.

Accounting Accuracy Guarantee: If we make an accounting error, we’ll credit you 10% of the error difference!

Leasing

Successful landlording starts with finding, vetting, and renting to good tenants.

Industry-Leading Leasing Process

• High-quality photos & 360 degree pictures create a virtual tour for each listing.
• Listings are syndicated to the most important listing sites.
• On-demand showings, a simple application process, and low application fees makes it easy for tenants to apply.  We CONVERT leads! Our lead management system ensures leads don’t slip through the cracks. Weekly reports on lead activity & showing feedback are automatically shared with the Owner.
• National credit, criminal and eviction background checks are always performed, past rental history confirmed, and then our proprietary scoring system grades each application for approval.
• All federal and state laws are followed keeping Owner and Manager in compliance with the law.
• Marketing-to-Lease signing is typically less than 2 weeks.
• Multiple security deposit options.

12 Month Stay Guarantee: Tenants will stay for a minimum of 12 months or we’ll prorate the next lease-up.

21 Day Leasing Guarantee: We’ll fill sign a Lease within 21 days on the market or we’ll waive management charges until we do.

TenanCY, EVICTIONS, COLLECTIONS

We strive to deliver an excellent tenant experience while demanding strict compliance to the Lease and with Fair Housing laws. 

We handle ALL tenancy issues, including:

• Move-in / Move-out
• Maintenance calls
• Rent collection via easy rent payment options like e-pay, or by visiting local retailers.
• Evictions (low eviction rate of less than 1%)
• Lease renewals
• Disputes
• Security deposit dispositions

Our comprehensive, customer lease has many exclusive benefits.  One of the most important is a MANDATORY tenant-paid liability coverage that protects the Owner up to $100k and provides the tenant with up to $10k in personal property coverage.

Pet Damage Guarantee:   Covers up to $1,000 on pet damage.

Property Protection Guarantee:  Covers damages to the property up to $35,000.  See terms.  (ET+)

Rent Protection Guarantee:  Covers lost rent payments up to 25 weeks! (ET+)

Eviction Protection Guarantee: Refunds up to $6,000 in eviction costs. (ET+)

Property Services (Repairs)

Inspections

• A historical photo archive is maintained on the property with both still pictures, videos, and 360-degree pics.
• Comprehensive inspections performed at move-in and move-out help hold tenants accountable during security deposit settlements.
• Semi-annual inspections keep Owners connected to their property, helps with preventative maintenance issues, yet doesn’t interfere with tenant’s rights to enjoy the property.

Maintenance

Getting quality work done quickly, at a good price, while maintaining tenant satisfaction is important. Whenever possible, we try and qualify tenant issues over the phone to prevent an unnecessary trip (and saving the Owner money). When work is needed, we’ll coordinate repairs from start to finish.

• We use “not-to-exceed” (NTE) limits, strong vendor agreements, and internal guidelines/policies created from years of experience to help us control expenses and surprises.
• 24/7 Maintenance
• Excellent service provider network (constantly refined) to provide Owners with the best cost/quality combination.
• Owners pay less because of our volume discounts.
• Owners can choose to be as hands-on or hands-off as they want to be.

Turns, Projects, & Insurance Claims

• Estimates are created based on a detailed inspection report, and the scope of work is finalized by the PM, PSM, and Owner.
• PSM oversees the make-ready for speed, quality, and cost.
• A final inspection is performed to document the condition before the next tenant.
• If there is an insurance claim, we’ll help the Owner navigate the process and get the most benefit from their policy.

Reduced Repairs Guarantee: Save 10% or more off the retail cost of the repair work or we’ll credit you the difference PLUS 10% of the difference amount.