EquityTeam

Meet Our Team

These are the amazing people delivering our services!

Mark T

CEO/Broker

John W

Portfolio Director/BDM

Carissa T

Assistant Portfolio Manager

Jaymie H

Assistant Portfolio Manager

Cinthya C

Portfolio Coordinator

Kristen W

Ops & Finance Director

Carlos V

Leasing Manager

Melanie O

Leasing Specialist

Ryan S

Property Services Manager

Santi A

Property Services Coordinator

Jessica C

Operations Manager

Walter C

Property Services Manager

Linda K

Finance Manager

Jham A

Finance Coordinator

Tom L

Property Services Manager

Robert P

Resident Service

Manny G

Leasing Coordinator

Rachelle P

Finance Specialist

Our Story

Learn what made us the company we are today,
and what our goals are for the future.

2003
2003

Getting Started in Wholesaling

Our Founder and CEO, Mark Thompson, started his real estate career with a national wholesale acquisition company focused on finding below-market deals around Cincinnati, OH for a local investor network.

2004
2004

Ohio's Largest Residential Investment Property Services Company

Within a year, Mark became GM and Broker of the Cincinnati office and expanded the operations (wholesaling/acquisitions, realty, hard money lending, and title services) from Cincinnati into Dayton, Columbus and Northern Kentucky. From ’04-’08 the company sold over 1,000 deals, funded over $50mm in hard money loans, and had up to 25 associates located throughout Ohio.

2008
2008

Born out of the Housing Bubble

The nation was dealing with the real estate bubble, credit default swaps, etc.  Although business was going well in Cincinnati, the national company Mark’s brokerage was affiliated with was struggling with changes in other markets (mostly due to having multiple offices in Florida where values were plummeting).  At the same time, Mark was looking for a more residual relationship with his investor clients.  So, in 2008 Mark started EquityTeam as a niche, full-service provider of real estate investing services.

2012
2012

Shifting the Focus to Residential Property Mgmt

For years, EquityTeam tried to avoid getting involved in property management. We would refer clients to other local property managers  (at least 5 different ones) and even helped one management company get started just so we didn’t have to deal with it. However, it soon became clear that these property managers weren’t performing to even minimally acceptable standards. We knew good management was critical to long-term real estate investing success.  We decided “if you want it done right, you have to do it yourself” and focused on creating the owner-aligned property management company we wanted, and we felt the Cincinnati market needed.

2015
2015

A Cincinnati Market Leader

By 2015, EquityTeam became the highest-rated residential property management company in Cincinnati, and has maintained that reputation since.

2021
2021

Acquisition of Only Choice PM in Dayton, Ohio.

After years of managing a few properties in Dayton, we were fortunate to come across an opportunity to grow our portfolio, creating a foundation to build up our presence in Dayton.

Today
Today

Now, and in the Future...

Our Values

These values, based on the acronym “property” are ingrained in everything we do.

People First

People and relationships drive a good service business. Whether your’e a customer, vendor, or internal team member, we want to help you thrive.

Require Quality Over Quantity

We don’t care about being the biggest; we simply want to be the best at the services we provide by focusing on quality first.

Over Deliver

We set REAL expectations, and then we work hard to exceed them.

Process Driven

We’re constantly refining our processes so we deliver with consistency.

Ethical Excellence

We passionately believe in honesty, transparency, and in the “Golden Rule”… and we expect the same in return from those we work with.

Resourceful & Responsive

We’re focused on finding the best solutions to a problem, and delivering them quickly.

Tech-Leading

We’re committed to utilizing, and keeping up with industry-leading technologies.

Yield

We always want to consider the related ROI in everything we do.

BBB Rating

24/7 Maintenance Line, WO oversight and management from our expert Property Services Managers (former inspectors and craftsmen) who advocate for the property’s best interest, ensure requested work is valid, and that any work performed is done well and at below-market pricing. Industry-leading technology allows us to communicate quickly and easily between Owners/Tenants/Managers/Vendors to make repairs in accordance with Owner’s “not-to-exceed” (NTE) amounts.

GUARANTEES (See terms)

1.   Reduced Repairs Guarantee: Save 10% or more off the retail cost of repair work or we’ll credit you the difference PLUS 10% of the difference amount!

Regular inspections help Owners stay connected to the condition of their property, reduce liability, strengthen Owner’s position in security deposit disputes, and keep maintenance costs down over the long term by catching small problems before they become major repairs.

Everything typically needed for a standard eviction in compliance with state law.

Simplify Tenant utility bill mgmt, and significantly reduce Owner’s utility liability and headaches

Bad things can happen to even the most qualified Tenants. Eliminate concerns about a Tenant damaging your property, bankruptcy, divorce, health issues, job loss, economic variables, malicious damage, theft, and more! EquityTeam’s EXCLUSIVE “Protection Plus” (PP) offers complete peace-of-mind that your investment will continue to produce income.

1.   Up to $35,000 in malicious damage

2.   Up to 12 weeks in loss of rent

3.   Up to $4,000 in eviction costs

4.   And more.

GUARANTEES (See terms)

1.   Property Protection Guarantee: We’ll cover Tenant damages

2.   Rent Protection Guarantee: We’ll cover rent payments

3.   Eviction Protection Guarantee: We’ll cover eviction costs

Identifying rent increase opportunities, and the negotiation and coordination of signing a renewal.

Our comprehensive Lease offers many exclusive benefits to the Owner and Property that are only available while the unit is under ET’s management.

GUARANTEES (See terms)

1.   Strongest Owner/Property advocating Lease the law will allow.

2.   Mandatory Tenant-paid liability coverage protects Owner up to $100k.

3.   Filter replacement program (tenant paid) to ensure HVAC systems are properly maintained.

4.   Flexible payment options electronically or at local retailers.

5.   Utility concierge and account management services keep an eye on Tenant-paid utility balances so they don’t become an Owner problem.

6.   24/7 maintenance with industry-leading technology.

Everything needed to quickly procure the most qualified Tenant for the property; from advertising to lease signing, in complete compliance with federal, state, and local laws.

GUARANTEES (See terms)

1.   12 Month Stay Guarantee: Our Tenant will stay for a minimum of 12 months or we’ll prorate the next Placement accordingly.

2.   21 Day or Less Leasing Signing Guarantee: We’ll find a Tenant for your vacancy within 21 days or we’ll credit the Management Fee until we do.

Rent Collection, Transparent Accounting, ACH Owner Draws, Dedicated Expert Property Manager Primary Point-of-Contact, Strong Tenant Management and Lease Enforcement, Owner-aligned pricing model

GUARANTEES (See terms)

1.   90 Day Satisfaction Guarantee: If either party wants to cancel within the first 90 days, we’ll refund ALL paid Onboarding, and Management Charges.

2.   Pet Damage Guarantee: We’ll cover pet-related damages up to $2000

3.   24 Hour Response Guarantee: We’ll return your call or email within 24 business hours, or we will credit your account $25

4.   Accounting Accuracy Guarantee: If we make an accounting error, we’ll fix it and credit you 10% of the error difference.