24/7 Maintenance Line, WO oversight and management from our expert Property Services Managers (former inspectors and craftsmen) who advocate for the property’s best interest, ensure requested work is valid, and that any work performed is done well and at below-market pricing. Industry-leading technology allows us to communicate quickly and easily between Owners/Tenants/Managers/Vendors to make repairs in accordance with Owner’s “not-to-exceed” (NTE) amounts.

GUARANTEES (See terms)

1.   Reduced Repairs Guarantee: Save 10% or more off the retail cost of repair work or we’ll credit you the difference PLUS 10% of the difference amount!

Regular inspections help Owners stay connected to the condition of their property, reduce liability, strengthen Owner’s position in security deposit disputes, and keep maintenance costs down over the long term by catching small problems before they become major repairs.

Everything typically needed for a standard eviction in compliance with state law.

Simplify Tenant utility bill mgmt, and significantly reduce Owner’s utility liability and headaches

Bad things can happen to even the most qualified Tenants. Eliminate concerns about a Tenant damaging your property, bankruptcy, divorce, health issues, job loss, economic variables, malicious damage, theft, and more! EquityTeam’s EXCLUSIVE “Protection Plus” (PP) offers complete peace-of-mind that your investment will continue to produce income.

1.   Up to $35,000 in malicious damage

2.   Up to 12 weeks in loss of rent

3.   Up to $4,000 in eviction costs

4.   And more.

GUARANTEES (See terms)

1.   Property Protection Guarantee: We’ll cover Tenant damages

2.   Rent Protection Guarantee: We’ll cover rent payments

3.   Eviction Protection Guarantee: We’ll cover eviction costs

Identifying rent increase opportunities, and the negotiation and coordination of signing a renewal.

Our comprehensive Lease offers many exclusive benefits to the Owner and Property that are only available while the unit is under ET’s management.

GUARANTEES (See terms)

1.   Strongest Owner/Property advocating Lease the law will allow.

2.   Mandatory Tenant-paid liability coverage protects Owner up to $100k.

3.   Filter replacement program (tenant paid) to ensure HVAC systems are properly maintained.

4.   Flexible payment options electronically or at local retailers.

5.   Utility concierge and account management services keep an eye on Tenant-paid utility balances so they don’t become an Owner problem.

6.   24/7 maintenance with industry-leading technology.

Everything needed to quickly procure the most qualified Tenant for the property; from advertising to lease signing, in complete compliance with federal, state, and local laws.

GUARANTEES (See terms)

1.   12 Month Stay Guarantee: Our Tenant will stay for a minimum of 12 months or we’ll prorate the next Placement accordingly.

2.   21 Day or Less Leasing Signing Guarantee: We’ll find a Tenant for your vacancy within 21 days or we’ll credit the Management Fee until we do.

Rent Collection, Transparent Accounting, ACH Owner Draws, Dedicated Expert Property Manager Primary Point-of-Contact, Strong Tenant Management and Lease Enforcement, Owner-aligned pricing model

GUARANTEES (See terms)

1.   90 Day Satisfaction Guarantee: If either party wants to cancel within the first 90 days, we’ll refund ALL paid Onboarding, and Management Charges.

2.   Pet Damage Guarantee: We’ll cover pet-related damages up to $2000

3.   24 Hour Response Guarantee: We’ll return your call or email within 24 business hours, or we will credit your account $25

4.   Accounting Accuracy Guarantee: If we make an accounting error, we’ll fix it and credit you 10% of the error difference.

Meet Our Team

These are the amazing people delivering our services!

Mark T


Alex P

Director of Property Management

John W

Sr. Property Manager Cincinnati

Carissa R

Assistant PM/Special Projects Manager

Charity V

Sr. Property Manager Dayton/Cincinnati

Tom L

Property Services Manager

Robert P

Assistant PM

Claudia N

Assistant PM

Melanie O

PM Coordinator

Santi A

Property Services Coordinator

Jham A

Finance Coordinator

Christian S

Property Services Coordinator

Rachelle P

Finance Specialist

Andrea C

Sales and Leasing Specialist

Ryan J

Field Technician

Our Values

These values, based on the acronym “property” are ingrained in everything we do.

People First

People and relationships drive a good service business. Whether you’re a customer, vendor, or internal team member, we want to help you thrive.

Require Quality Over Quantity

We don’t care about being the biggest; we simply want to be the best at the services we provide by focusing on quality first.

Over Deliver

We set real expectations, then work hard to exceed them.


We value experience, continuous improvement, accountability, high standards, and clear, tactful communication.

Ethical Excellence

We’re passionate about honesty, integrity, and “the Golden Rule”; and we expect the same from those we interact with.


We find clever solutions quickly.


It takes a great team to achieve great things.


We strive to consider the related ROI in everything we do.

Our Story

Learn what made us the company we are today,
and what our goals are for the future.


Started in Wholesaling

Our Founder and CEO, Mark Thompson, started his real estate career with a national wholesale acquisition company focused on finding below-market deals around Cincinnati, OH for a local investor network.


Ohio's Largest Wholesaling Company

Within a year, Mark became GM and Broker of the Cincinnati office and expanded the operations (wholesaling/acquisitions, realty, hard money lending, and title services) from Cincinnati into Dayton, Columbus and Northern Kentucky. From ’04-’08 the company sold over 1,000 deals, funded over $50mm in hard money loans, and had up to 25 associates located throughout Ohio.


Born out of the Housing Bubble

The national company Mark’s brokerage was affiliated/partnered with was struggling with challenges in other markets (mostly Florida) due to the housing bubble. It became clear they were not going to rebound, so in 2008, Mark started EquityTeam as a full-service provider of real estate investing services.


Focus on Residential Property Mgmt

We tried to avoid getting involved in property management. Who in their right mind wants these headaches? We tried to work with the 5 "best" managers in Cincinnati at the time, and even helped one management company get started, just so we didn’t have to be involved with it. However, none of them performed to even minimal standards. Since good management is critical to long-term real estate investing success, we concluded “if you want it done right, you have to do it yourself”, so we started creating the property management company we wanted, and we knew the Cincinnati market needed.


A Cincinnati Market Leader

By 2015, EquityTeam became the highest-rated residential property management company in Cincinnati, and has maintained that reputation since.


Acquisition of Only Choice PM in Dayton, Ohio.

We managed a few properties in Dayton at the time, but needed a larger presence to build upon. This acquisition helped provide that foundation.


Now, and in the Future...

We’re looking to grow, through acquisition and/or partnerships, and organically in the Cincinnati, Dayton, and possibly other Ohio or Kentucky markets. If you own or manage a portfolio of properties in southwest Ohio or Northern Kentucky, contact us so we can explore potential opportunities.